Something not working, or a question about a ride or a payment? Email us and we'll get back to you.
Email: ridewithmerge@gmail.com
We aim to reply within 2 business days. For a problem with a ride happening today, put Urgent in the subject line.
Students 18 or older with a verified .edu email from a participating school.
Not at booking. Merge holds the fare until the driver enters your pickup code, which confirms the ride actually happened. Drivers receive 90% of the fare; Merge keeps 10%.
A code shown on your booking. Give it to your driver once you're in the car — that's what releases their payment. Don't share it before you've been picked up.
Open the ride in the app and cancel from there. More than 48 hours before departure, you get a full refund. Within 48 hours, you get 70% back. Once your pickup code has been entered, the ride is complete and can't be refunded.
You're refunded in full, automatically, to your original payment method.
Payouts release when you enter a rider's pickup code, then move through Stripe to your bank. Make sure you've finished payout setup in Profile. If it's been more than a few days, email us with the ride details.
In the app: Profile → Delete account. You'll need to cancel or complete any upcoming ride first. See our Privacy Policy for what's removed and what's kept.
Report them from their profile in the app, and email us. If anyone is in immediate danger, contact local emergency services first.